Privacy Policy

Effective Date: 07/01/2023

Welcome to Portellē, LLC ("Portellē," "we," "us," or "our") website. This Privacy Policy outlines the information we collect, how we use and share it, and your choices regarding the data you provide when you visit our website. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. By using our website, you consent to the practices described in this Privacy Policy.

Information We Might Collect:
a. Personal Information: Name, Contact information (e.g., email address, phone number, postal address), Payment and billing information, Information provided through our contact form or customer support inquiries
b. Non-Personal Information: Browsing behavior and device information (e.g., IP address, browser type, operating system), Website usage data (e.g., pages visited, time spent on the website)

Use of Information:
a. Providing Services: We collect and use your personal information to provide our services to you, such as processing orders, scheduling installations, and responding to customer inquiries.
b. Communication: We may use your contact information to send you important updates, promotional offers, newsletters, and other marketing materials. You can opt-out of marketing communications at any time.
c. Improving User Experience: Non-personal information is used to analyze trends, administer the website, and gather demographic data to enhance the user experience.
d. Legal Obligations: We may process personal information to comply with legal obligations or respond to lawful requests from authorities.
e. Protection of Rights: We may use personal information to protect our rights, privacy, safety, or property, as well as that of our users or others.

Cookies and Similar Technologies:
a. Cookies: Portellē, LLC may use cookies and similar technologies to collect non-personal information about your browsing behavior on our website. Cookies are small text files stored on your device when you visit a website. They help us enhance your experience, remember preferences, and improve website performance.
b. Third-Party Cookies: We may allow third-party service providers to place cookies on your device for analytical, advertising, or other purposes. These providers have their own privacy policies, and we encourage you to review them.
c. Consent to Use Cookies: By using our website, you consent to the use of cookies as described in this Privacy Policy. If you prefer not to accept cookies, you can modify your browser settings to refuse them. However, certain features of the website may not function correctly without cookies.

Data Sharing and Disclosure:
a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers to assist us in operating our business and providing services to you (e.g., payment processors, shipping companies). These providers are obligated to maintain the confidentiality of your information and may not use it for any other purpose.
b. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
c. Legal Requirements: We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, investigate fraud, or respond to a government request.

Data Security:
We take reasonable measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption and security protocols to protect data during transmission and storage. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Choices:
a. Access and Update: You can access and update your personal information by contacting us using the information provided at the end of this Privacy Policy.
b. Marketing Communications: You can opt-out of marketing communications by following the unsubscribe instructions in the email or contacting us directly.
c. Cookies: You can control and delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Children's Privacy:
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly remove the information from our records.

Links to Other Websites:
Our website may contain links to external websites or services that are not operated by Portellē, LLC. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these sites before providing any personal information.

Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with the updated "Effective Date." Please review this policy periodically for any changes.

Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Portellē, LLC
Address: 2712 Loker Ave. West
Suite# 1037
Carlsbad, CA 92010

Phone: (760) 349-7244

By using our website, you agree to the terms of this Privacy Policy.

Thank you for visiting Portellē, LLC.


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