Limited Warranty

Congratulations on choosing Portelle, LLC for your door installation needs. We take pride in our workmanship and commitment to customer satisfaction. To ensure your peace of mind, we offer a 30-day limited warranty installation on all our door installation services. Below are the details of our warranty coverage and what would violate the warranty:

Warranty Coverage30-Day Limited Warranty Installation: Portelle, LLC guarantees that the door installation will be free from defects in workmanship for a period of 30 days from the date of completion.

Labor and Workmanship: During the warranty period, we will address any issues related to our installation process, including but not limited to misalignment, faulty hardware installation, and gaps.

Repair or Replacement: If any defects covered by the limited warranty are discovered within the 30-day period, Portelle, LLC will, at its discretion, either repair or replace the affected part(s) or the entire installation without any additional charge.

What Violates the Warranty

Misuse or Negligence: The limited warranty will be considered void if the door installation has been subjected to misuse, abuse, or negligent handling. This includes any damage caused by improper use, accidents, or intentional harm.

Unauthorized Modifications: If any unauthorized modifications or alterations have been made to the installed door(s) or related components by anyone other than Portelle, LLC, the limited warranty will be voided.

External Factors: The limited warranty will not cover any damage resulting from natural disasters, fire, flood, earthquake, or any other external factors beyond our control.

Failure to Follow Care Guidelines: Failure to adhere to the care and maintenance guidelines provided by Portelle, LLC can lead to warranty violation. Customers must follow the recommended maintenance practices to ensure the longevity of the installation.

Use of Non-Standard Components: If non-standard or incompatible components not recommended or supplied by Portelle, LLC are used in conjunction with our installation, it may violate the limited warranty.

Failure to Report Timely: Any issues or defects covered by the limited warranty must be reported to Portelle, LLC within the 30-day warranty period. Failure to report in a timely manner may invalidate the warranty claim.

Transfer of Warranty: The limited warranty is non-transferable and is only applicable to the original customer who purchased the door installation service.


Limited Warranty: Portelle, LLC's 30-day limited warranty installation is limited to defects in workmanship as described in the warranty coverage section. This warranty does not cover any issues arising from the quality or condition of the doors or components supplied by third-party manufacturers. Customers are encouraged to review the individual manufacturer's warranty for door products.

Professional Service Required: Portelle, LLC strongly recommends that our installed doors be serviced by our trained and certified technicians to ensure proper care. Failure to use our professional technicians to service your door may void the warranty.

Exclusions: This warranty does not cover any pre-existing damage, wear and tear, or cosmetic imperfections that do not affect the functionality of the installed doors. It also excludes damages resulting from the improper handling of doors during transportation or installation.

Warranty Claim Process: In the event of a warranty claim, Portelle, LLC reserves the right to inspect the installation before authorizing any repair or replacement. The decision of Portelle, LLC regarding warranty claims is final.

Indirect or Consequential Damages: Portelle, LLC shall not be liable for any indirect or consequential damages arising from the use or inability to use the installed doors, including but not limited to lost profits, business interruption, or property damage.

Maintenance Responsibility: While Portelle, LLC provides maintenance guidelines, the responsibility for regular door maintenance lies with the customer. Failure to adhere to the recommended maintenance practices may void the warranty.

Discretion to Void Warranty: Portelle, LLC retains the discretion to void the limited warranty if it is found that the customer has violated any terms and conditions stated in the warranty, the installation contract, or acted in a manner inconsistent with the intended use of the door installation.

Third-Party Services: Portelle, LLC is not responsible for any damages caused by third-party services, contractors, or products related to the door installation.

Changes to the Warranty: Portelle, LLC reserves the right to modify or amend the terms of the warranty at any time without prior notice. The warranty terms in effect at the time of installation shall apply.

Jurisdiction: Any disputes arising from the warranty or door installation services provided by Portelle, LLC shall be governed by the laws of San Diego, CA, and both parties agree to submit to the exclusive jurisdiction of the courts in San Diego, CA.

By proceeding with the door installation service provided by Portelle, LLC, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this disclaimer and the 30-day installation limited warranty.

Portelle, LLC reserves the right to investigate any warranty claims thoroughly to ensure compliance with the terms and conditions outlined above. Our aim is to provide you with a seamless and hassle-free door installation experience, and we stand behind the quality of our work.

Please feel free to reach out to us if you have any questions or require assistance regarding the warranty or our services. Your satisfaction is our top priority. Thank you for choosing Portelle, LLC.

Rev: 07/01/2023

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